Shipping policy

Shipping

OLOLABO currently ships within Malaysia.

We offer complimentary shipping on all orders across Malaysia.

Orders are typically processed within 1–2 business days after payment is received.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Delivery Times

Estimated delivery times within Malaysia:

Kuala Lumpur & Greater KL: 1–2 business days
Peninsular Malaysia: 2–3 business days
East Malaysia: 3–5 business days

Delivery times are estimates and may vary depending on the courier service and location.

Order Processing

Orders are processed on business days (Monday–Friday), excluding public holidays.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Shipping Delays

While we do our best to ensure timely delivery, OLOLABO is not responsible for delays caused by courier services, weather conditions, or other circumstances outside of our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can assist you.

Contact

If you have any questions regarding shipping, please contact us at:
hello@ololabo.co