Refund policy

Returns

Due to the nature of fragrance products, we are unable to accept returns of opened or used items.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will gladly arrange a replacement or refund.

To request assistance, please contact us at:
hello@ololabo.co

Please include:

·  your order number
· a description of the issue
· clear photos of the product and packaging

Unopened Items

Unopened and unused items may be returned within 14 days of delivery.

Returned products must be:

· unopened
· unused
· in their original packaging
· in resalable condition

Return shipping costs are the responsibility of the customer.

Once the returned item is received and inspected, we will process your refund to the original payment method.

Damaged Orders

If your order arrives damaged during transit, please contact us within 48 hours of delivery with photos of the product and packaging.

We will arrange a replacement or refund as quickly as possible.

Discovery Set Credits

Credits received with the Discovery Set may be applied toward the purchase of a full-size product as described on the product page.

Credits are non-transferable and cannot be exchanged for cash.

Refund Processing

Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your payment provider.

Contact

For any questions regarding your order, please contact us at:
hello@ololabo.co